Terms and Conditions

By using our site, to buy products, enter an offer, promotion or survey or for any otherpurpose, and providing us with your information you agree to these terms and conditions and our Privacy-Policy and consent to being contacted by the methods and for the purposes set out in, and in accordance with, our Privacy Policy.

Lil-lets Website Terms and Conditions of Use

1. Acceptance

1.1 The terms described below (together with the documents referred to in it) set out the terms of use on which you may make use of the content or services (the "Content") available via the websites; www.lil-lets.co.uk, www.lil-lets-shop.co.uk, www.becomingateen.co.uk and www.lil-lets-click.co.uk (the "Sites"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Sites. By using the Sites, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Sites.

2. Information about us

2.1 The Sites are owned and operated by Lil-lets UK Limited ("We"). We are a Limited Company registered in England and Wales under Company number 548990. Our registered office is at Second Floor Radcliffe House, Blenheim Court, Solihull, West Midlands, England B91 2AA.

3. Accessibility

3.1 Access to the Sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Sites without notice (see below). We will not be liable if for any reason the Sites is unavailable at any time or for any period.

3.2 In order to register on Lil-Lets.co.uk you must be a minimum of 16 years of age.

3.3 We aim to update the Sites regularly and reserve the right to suspend, change, modify, add or remove aspects of the Content available on the Sites at any time. Any of the information on the Sites may be out of date at any given time and we are under no obligation to update such material. If the need arises, we may suspend or restrict access to part or all of the Sites, or close them indefinitely.

3.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of the security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

3.5 You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your internet connection are aware of these terms, and that they comply with them.

4. Intellectual Property Rights

4.1 We are the owner or the licensee of all intellectual property rights in the Sites, and in the Content published on them.

4.2 The entire content of these Sites, including its visual design and coding, is subject to copyright protection and is owned by or licensed to Lil-lets UK Limited. "LIL-LETS" "LIL-LETS PROVEN THE BEST PROTECTION" "WHISPER WRAPPER" "CANDYSTIPE" and "FRESHLOCK" are UK registered trade marks of Lil-lets UK Limited.

4.3 You are authorised to view the Content of this Sites solely for personal, non-commercial use. The Content of the Sites is protected under UK and international laws, and the title to the Content shall not pass to you or any other person or organisation. All such rights are reserved. Unauthorised use of the content may violate copyright, trademark and other laws.

4.4 You may print off one copy, and may download extracts, of any page(s) from the Sites for personal reference and you may draw the attention of others within your organisation to material posted on the Site.

4.5 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.6 Our status (and that of any identified contributors) as the authors of Content on the Sites must always be acknowledged.

4.7 You must not use any part of the Content on the Sites for commercial purposes without obtaining a licence to do so from us or the licensors. Permission must be sought in writing from the Finance Director at the address shown above. Where our permission is expressly granted or Content is made available within the press area of www.lil-lets.co.uk, the Content must only be used in accordance with the Lil-Lets brand guidelines, available on request.

4.8 If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Images

Some people in images used on the Sites are models. All persons shown in images used on the Sites have given their consent to the use of their image by us.

6. Reliance on information on the Sites

6.1 We have made reasonable efforts to ensure that the information contained on the Sites is accurate at the time of inclusion, however, there may be inadvertent and occasional errors.

6.2 Commentary and other materials posted on the Sites are not intended to amount to medical advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Sites, or by anyone who may be informed of any of its contents. In addition to as set out in Clause 3.3, we reserve the right to modify any questions submitted on www.lil-lets.co.uk and may not answer all questions submitted. Our staff have not been medically trained and are not an expert in all fields so cannot answer all questions or questions that require specialist advice. If they can’t find the answer to a question, she will try to suggest another source of help. We reserve the right to modify or remove questions deemed inappropriate or offensive.

6.3 If you have or suspect you may have a health problem or you would like help on a topic that we are not able or qualified to advise on, you should consult a suitably qualified professional or agency specialised in the relevant area. The information on the Sites is not intended to be a substitute for medical guidance from your own doctor or for the advice of qualified professionals in any other field. We cannot be held responsible for any actions taken as a result of using the information on the Sites. We reserve the right to modify or remove questions deemed inappropriate or offensive.

7. Our liability

7.1 Whilst every effort has been made to ensure the high quality and accuracy of the Sites, the Content is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

7.1.1 All conditions, warranties and other terms which might be implied by statute, common law or the law of equity;

7.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Sites or in connection with the use, inability to use, or results of the use of the Sites, any Sites linked to it and any materials posted on it, including, without limitation any liability for:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits or contracts;

(d) loss of data;

(e) loss of goodwill;

(f) wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2 The above clause 7.1 does not affect our liability for death or personal injury arising from the negligence, nor the fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

8. Information about you and your visits to the Sites

We process information about you in accordance with the Lil-lets Privacy Policy . By using the Sites, you consent to such processing and you warrant that all data provided by you is accurate.

9. Transactions concluded through the Sites

Contracts for the supply of goods formed through the Sites or as a result of visits made by you are governed by the Lil-Lets terms and conditions of supply.

10. Viruses, Hacking and other offences

10.1 You must not:

10.1.1 misuse the Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;

10.1.2 attempt to gain unauthorised access to the Sites, the server on which the Sites are stored or any server, computer or database connected to the Sites; or

10.1.3 attack the Sites via a denial-of-service attack or a distributed denial-of service attack.

10.2 By breaching this clause 12.1, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Sites will cease immediately.

10.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Sites or to your downloading of any material on it, or on any website linked to it.

10.4 Users should always use an anti-virus programme on any material downloaded from the Sites.

11. Links

11.1 You do not need to ask permission to link to the Sites, however any page or file must have its URL displayed. We reserve the right to withdraw linking permission without notice.

11.2 Links to the Sites must be in a fair and legal manner and must not damage our reputation or take advantage of it.

11.3 You must not establish a link to the Sites in such a way as to infer any form of association, endorsement or sponsorship by Lil-lets UK Limited of that website or its products or services.

11.4 You must not establish a link from any website that is not owned by you.

11.5 We link to other websites from the Sites. These links are for your information only.

11.6 Although we look at these other websites to assess their quality, we are not responsible for the accuracy, quality or completeness of any information or advice provided by these websites and organisations. Linking should not be taken as endorsement of any kind of a website, organisation or product. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages

12. General

12.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Sites although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

12.2 If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12.3 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.4 We may revise these terms of use at any time by amending these terms of use. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Sites.

12.5 If you have any concerns about the material which appears on the Sites, please contact us at the address above or at consumerrelations@lil-lets.com

Free Sample Terms and Conditions

If you have previously registered on the Lil-Lets website you will simply need to log in using your user name and password and supply your date of birth and answers to a few questions in order to request your free sample. If you have not previously registered you will need to do so by supplying your name, date of birth, email, postal address and answer a few questions on the online registration form.

No purchase is necessary in order to claim your sample.

Only one sample request per email address. Sample requests limited to 3 per household.

Sample offer is restricted to the first 50,000 towels sample requests, 50,000 tampon sample requests and 20,000 teens sample requests or until 31^st December 2011. Offer available only whilst stocks last and in the event that the advertised sample is not available Lil-lets UK Limited reserves the right to substitute alternative product samples.

There is no cash alternative available.

The sample offer is open to any UK resident aged 16 and over except Lil-lets UK Limited employees, their immediate families, their subsidiary companies and agents, and anyone else professionally connected with the promotion. Offer available to entries via the internet only.

The free sample packs consist of:

Towels sample pack: 1 normal FreshLOCK towel, 1 long FreshLOCK towels, 1 night FreshLOCK towel

Tampons sample pack: 1 regular Silk Comfort compact applicator tampon, 1 super Silk Comfort compact applicator tampon, 1 super plus Silk Comfort compact applicator tampon.

Teens sample pack: 1 teens day towel, 1 teen night towel, 1 lite Silk Comfort compact applicator tampon and a becoming a teen booklet.

Your sample will be despatched within 28 days of request.

Samples will only be delivered to postal addresses within mainland UK (England, Scotland, Wales and Northern Ireland).

If you have applied for a sample and it is returned to us by Royal Mail as undeliverable, your sample will not be re-sent.

The promoter is Lil-lets UK Limited, Radcliffe House, Solihull, B91 2AA.

Lil-Lets does not accept any responsibility for late or lost sample requests. Lil-Lets' decision is final in every situation, including any not covered above and no correspondence will be entered into. By requesting a sample you will be deemed to have accepted these rules and to agree to be bound by them.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive, remain in full force and effect.

By participating in this sample offer you accept these terms and conditions, which take effect immediately on your entry to the sample offer. If these terms and conditions are not accepted in full, then you should not apply for the sample.

Survey from sample pack Free Prize Draw Terms and Conditions

Only entrants who complete the survey will be entered into the free prize draw. The free prize draw is open to entries via the internet only.

No purchase is necessary in order to participate in the free prize draw.

There will be 3 prizes (one for each of the surveys; towels, tampons and range), each consisting of £100 worth of ‘Love to Shop’ vouchers. No cash alternative is available.

Only one entry per email address  is allowed during the promotion period. The promotion period begins on 1 February 2012 and ends on 30 April 2012.

All correct entries (limited to one per email address) received up until 30 April 2012 (23:59) will be included in the free prize draw. The draw will take place on the following Monday.

The winners will be contacted by email within 28 days of the draw and will be required to confirm their acceptance of the prize. If, after being contacted, the winner fails to confirm their acceptance of their prize as required in these terms and conditions within 28 days, the prize will be forfeited and the Promoter reserves the right to pick a substitute winner.

There will be only 3 winners.

The winners will be chosen at random from all correct entries received during the promotion period.

The promoter’s decision is final in every situation (including any not covered by these terms and conditions) and no correspondence will be entered into.

The Survey from sample pack prize draw is open to any UK resident aged 16 and over except Lil-lets UK Limited employees, their immediate families, their subsidiary companies and agents, and anyone else professionally connected with the free prize draw.

We reserve the right to publish the winners name and county on our website and/or in postal communications. Each winner’s name will be available on request by sending a stamped addressed envelope to the promoter.

The promoter is Lil-lets UK Limited, Radcliffe House, Solihull, B91 2AA. 

Lil-Lets does not accept any responsibility for late or lost entries.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Lil-lets UK Limited accepts no liability and provide no indemnity to entrants against any prizes obtained as a result of using this website.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

Entry to this free prize draw shall constitute your acceptance of these terms and conditions and you agreement to be bound by them, which take effect immediately on your entry to the free prize draw. If these terms and conditions are not accepted in full, then you should not enter the free prize draw.

Online Shop Terms and Conditions

Terms of Supply

Please also refer to the PayPal terms and conditions as the order process and shopping cart function of Lil-Lets Online is through PayPal.

1. ACCEPTANCE OF OUR CONDITIONS

1.1 If you order via our Websites, you will be deemed to accept these Conditions and you may copy these Conditions and store them for your future reference. Please read the provisions set out below carefully and confirm your agreement to them before submitting an Order.

1.2 We only supply Goods to individuals resident in the United Kingdom. We do not accept Orders for Goods from individuals outside of those countries.

1.3 We may from time to time at our absolute discretion provide Services to individuals resident outside of the United Kingdom and in accordance with any additional conditions, rules or instructions notified to the individual.

1.4 We only supply Goods and/or Services for purchase by adults and we do not sell to children. If you are under 18, you may use the Websites only with the involvement of a parent or guardian.

2. PLACING AN ORDER

2.1 The Goods and Services displayed on the Websites and information about the Goods, the Services and the prices on the Websites are an invitation to place an Order only and do not constitute an offer by us to you to purchase the Goods and/or Services.

2.2 An Order is placed when you click the “pay now” button within the Paypal window. You should review the Order and correct any incorrect details before pressing the ["Pay now"] button.

2.3 We shall (via paypal) acknowledge receipt of your Order with an acknowledgment email. This is not an order confirmation or an order acceptance by us.

2.4 Acceptance of your Order is not a guarantee by us of the availability of the Goods and/or Services and all acceptances are conditional on availability of the Goods or the availability of resources necessary to perform the Services.

2.5 If the Goods which you have ordered are not available or we are unable to perform the Services you have requested, we shall inform you of this as soon as possible but in any event within [ten (10)] working days from when you placed your Order.

3. “COOLING OFF” PERIOD & RIGHTS OF RETURN AND CANCELLATION

3.1 If you are contracting as a consumer you are entitled to a statutory cooling off period allowing you to cancel the Contract:
(a) in relation to any Goods at any time within seven (7) Working Days of receiving the Goods; or
(b) in relation to Services at any time within seven (7) Working Days of the Contract for Services being concluded; or
(c) where the confirmation email and such additional information as required by law is provided after delivery of the Goods or the Contract for Services is concluded (as applicable), seven (7) Working Days after the confirmation email and additional information is provided.
without any liability to us except any direct cost incurred by us in relation to the Goods and/or Services being returned.

3.2 Where you cancel your Contract within the cooling off period we will refund to you any part of the Price that we have received promptly and in any event within 30 days of cancellation, provided the Goods and/or any items to be supplied in respect of the Services are returned undamaged and in the original packaging and that the Goods and/or any items to be supplied in respect of the Services have not been specifically tailored to your specifications, or personalised, or the Goods and/or any items to be supplied in respect of the Services by their very nature cannot be returned or are liable to deteriorate. We will also refund to you the cost of sending the Goods and/or any items to be supplied in respect of the Services to you but you shall be responsible for the cost of returning the item to us.

4. BASIS OF SUPPLY

4.1 Except as otherwise stated in these Conditions, these Conditions shall apply to the Contract to the exclusion of any other terms and conditions.

4.2 No variation of a Contract shall be binding unless agreed in writing by one of our authorised representatives.

4.3 In entering into the Contract you acknowledge that you do not rely on any representations which are have not confirmed by us in the confirmation email.

4.4 All illustrations, dimensions, weights and capacities listed on the Websites, or in any catalogue, price list or other advertisement are intended merely to present a general idea of the Goods or Services described and shall not form part of the Contract.

5. VARIATION OF GOODS

5.1 We reserve the right in our absolute discretion to make any changes to the Goods and/or Services which do not in our opinion materially affect the quality or nature of the Goods and/or the Services.

5.2 Subject to stock availibility your product may arrive in new or old Lil-Lets livery.

6. PRICE AND PAYMENT

6.1 The Price displayed is in pounds sterling (unless otherwise stated) and is inclusive of VAT and delivery charges.

6.2 Payment must be made in pounds sterling (unless otherwise stated) and can only be made via PayPal.

6.3 Payment of the Price is a strict condition of the Contract and we may terminate the Contract and claim damages if the Price is not paid.

7. ORDERS FROM OUTSIDE THE UK

7.1 If you order any Services for delivery outside of the United Kingdom, they may be subject to import duties and taxes which are levied when the delivery reaches you. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

7.2 Please note that you must comply with all applicable laws and regulations of the country for which the Services are destined. We will not be liable for any breach by you of any such laws.

8. DELIVERY, RISK AND TITLE

8.1 Delivery of the Goods and/or any items to be supplied in respect of the Services shall be made to the address in the United Kingdom that you provide in the Order, or such other address that we may agree in writing.

8.2 We will deliver the Goods and/or any items to be supplied in respect of the Services to the address specified by you in your Order. If you fail to take delivery of the Goods and/or any items to be supplied in respect of the Services on the delivery date:
(a) delivery will be deemed to have taken place on the date for delivery;
(b) risk in the Goods and/or any items to be supplied in respect of the Services will pass to you; or
(c) we may (without prejudice to any of our other rights) dispose of the Goods and/or any items to be supplied in respect of the Services.

8.3 We will endeavour to deliver the Goods to you and/or commence the Services within ten (10) Working Days of you placing the Order with us. Any dates or times for delivery of the Goods and/or commencement of the Services quoted by us are estimates only. We shall not be liable if the Goods are not delivered and/or the Services are not commenced within ten (10) Working Days or for any failure to meet any estimated delivery date or for any costs, charges or expenses incurred as a result of any delay. You will not be entitled to refuse to accept any Goods or the provision of any Services or to cancel the Contract with us merely because of such failure.

8.4 We reserve the right to deliver and invoice the Goods and/or provide the Services in instalments and in such event each instalment shall be treated as a separate Contract and delivery of further instalments may be withheld until the Goods and/or Services comprised in earlier instalments have been paid for in full.

8.5 Risk of damage to or loss of the Goods and/or Services shall pass to you:
(a) at the time of posting, if you request the Goods and/or any items to be supplied in respect of the Services to be posted by us to you; or
(b) [at the time of us handing the Goods to a third party if you arrange for the Goods to be collected by a third party carrier;] and
(c) we shall not be liable to replace any lost or damaged Goods and/or any items to be supplied in respect of the Services after such delivery.

8.6 The manner of packing and transportation of the Goods and/or any items to be supplied in respect of the Services shall be at our discretion. No liability shall be accepted for failure to pack to any particular standard, or against any particular risk unless the requirement for such packing is specifically brought to our attention, accepted in writing by us and paid for by you.

9. PRIVACY POLICY

All data will be processed in accordance with our privacy policy.